Shipping & Returns
Mizuno offers Free Delivery on all orders within Australia for all online purchases to the value of $99 and above. All purchases below $99 total value will be subject to a $10 delivery fee.
All orders processed via the mizuno.com.au website must be shipped to an Australian address. We do not offer international shipping. All orders should include a daytime delivery address and contact details.
All delivery times are indications only and indicate the time it would normally take for delivery once the goods are dispatched from Mizuno.
You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges will apply.
Delivery of orders will be via Australia Post – servicing all locations around Australia. When goods are dispatched via Australia Post, delivery is generally within 2 to 10 days. Delivery times may vary based on the remoteness of the location.
The Australia Post service requires a signature upon delivery and therefore we recommend a business address. If the address is unattended a card will be left to pick up the parcel at your nearest Post Office.
Once your order has been dispatched from Mizuno we are unable to change the delivery address or redirect it to another address.
If you need to return a product that you purchased through our online store, please email us at firstname.lastname@example.org or call 1300 796 457 to receive a Return Authorisation number.
Returns must be made within 30 days from the date of the invoice.
To qualify to return an item under this Policy, it must be:
-the original online purchase,
–unworn and unused,
-in the original packaging/box*, and tags intact, and
-in a resealable condition
*Please ensure that the goods are in resealable condition and the box is wrapped, as a damaged box will not be considered for refund.
You will be responsible for attaching the postage label with completed Return Authorisation Number, and posting via an Australia Post Office. The package needs to be posted over the counter with a receipt of post kept for your records.
Credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.
Please allow up to 21 business days for refunds to be processed.
NOTE: This refund policy is only valid for online purchases via mizuno.com.au. For all other purchases of Mizuno products via a retail store, please refer to the store of purchase for their refund policies.